Refund Policy
At Gomega store, we want you to be completely satisfied with your purchase. If for any reason you’re not happy with your product, we offer a straightforward return and refund process. Please review our policy below:
1. Returns
We offer a 30-day return policy for all of our products. If you are not satisfied with your purchase, you can return the item(s) within 30 days of receiving your order for a full refund, provided the following conditions are met:
- The item(s) must be in unused, unwashed, and resellable condition.
- The item(s) must be in their original packaging.
- The return request must be made within 30 days from the date of receipt.
2. Refunds
Once your return is received and inspected, we will process your refund. Please note the following:
- Refund Method: Refunds will be issued to the original payment method.
- Processing Time: It may take 5-7 business days for the refund to appear on your account after it has been processed.
3. Exchange Policy
If you would like to exchange an item for a different size or color, please follow the same return process and place a new order for the item you want. We cannot guarantee that the exchange item will be available until the return is processed.
4. Damaged or Defective Items
If you receive an item that is damaged or defective, please contact us immediately at support@gomegastore.shop. We will provide instructions on how to return the item and either send you a replacement or issue a full refund, depending on your preference.
Please include photos of the damaged or defective item(s) in your email to help us resolve the issue quickly.
5. Return Shipping Costs
- Return Shipping: Return shipping is the responsibility of the customer unless the product is defective or we made an error in fulfilling your order.
- Shipping Charges: Original shipping charges are non-refundable.
We recommend using a trackable shipping service or purchasing shipping insurance for your return, as we cannot guarantee that we will receive your returned item.
6. How to Initiate a Return or Refund
To initiate a return, please contact us at support@gomegastore.shop with the following information:
- Your order number
- The item(s) you wish to return
- A brief reason for the return
Once your return request is approved, we will provide instructions on how to send the item back to us.
7. Contact Information
If you have any questions or concerns regarding our refund or return policy, please feel free to reach out to us at:
- Email: support@gomegastore.shop
- Phone: +1(603) 264-7820
- Address: 4507 15th St N, Arlington, VA 22207, USA