Shipping Policy
At Gomega store, we are committed to providing fast, reliable, and hassle-free shipping for all our customers. This Shipping Policy explains how we handle your orders, including processing times, shipping methods, costs, and delivery times. Please read carefully to understand how we manage the delivery of your sleep sacks for kids.
1. Processing Time
We strive to process all orders as quickly as possible. Orders are typically processed and shipped within 1-2 business days of receiving your order. Orders placed on weekends or holidays will be processed on the next business day.
- Business Days: Monday to Friday, excluding public holidays.
- Processing Time: 1-2 business days.
Once your order is processed, you will receive a confirmation email along with tracking information (if available).
2. Shipping Methods and Delivery Times
We offer a variety of shipping methods to suit your needs. Delivery times depend on your location and the selected shipping method.
- United Kingdom:
- Standard Shipping: 3-5 business days
- Expedited Shipping: 1-3 business days
- International Shipping:
- Europe: 5-7 business days
- Rest of the World: 7-14 business days
Please note that delivery times are estimates and may vary based on your location, carrier, and other factors such as weather conditions or customs processing.
3. Shipping Costs
Shipping costs are calculated at checkout based on your delivery address and the shipping method you select.
- Free Shipping: We offer free standard shipping on all orders within the United Kingdom.
- Shipping fees will be calculated during checkout before you confirm your purchase.
4. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email with tracking information (where available). You can use this tracking number to monitor the status of your delivery through the carrier’s website.
Please allow up to 24 hours for tracking information to update after shipment.
5. International Shipping
We are happy to offer international shipping to many countries. Please note that international shipments may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer.
- Customs Delays: Customs processing can sometimes delay deliveries beyond our control. If there’s a delay, we recommend checking with your local customs office for more information.
6. Address Accuracy
Please ensure your shipping address is correct before completing your purchase. We cannot be held responsible for lost or delayed orders due to inaccurate or incomplete shipping addresses. If you notice an error in your shipping address, please contact us immediately at support@gomegastore.shop to update your information before your order is shipped.
7. Missing or Damaged Items
If your order is missing items or arrives damaged, please contact us immediately at support@gomegastore.shop. We will work with you to resolve the issue, whether that means sending a replacement or issuing a refund, depending on the circumstances.
- Damaged Items: If your item is damaged during shipping, please contact us within 48 hours of receiving your order and include photos of the damaged product and packaging for faster assistance.
8. Order Delays
While we make every effort to ensure timely delivery, occasional delays may occur due to unforeseen circumstances such as:
- Weather conditions
- High demand or seasonal holidays
- Carrier issues or strikes
- Customs delays for international shipments
We recommend contacting the shipping carrier directly for updates if your order is delayed.
9. P.O. Box & APO/FPO Addresses
We can ship to P.O. Box, APO, and FPO addresses within the United Kingdom and internationally. Please ensure the shipping address is complete and accurate to avoid delays.
10. Shipping Restrictions
Due to carrier limitations, we may not be able to ship to some remote locations or countries. If this is the case, we will contact you to discuss alternative shipping options or issue a full refund.
Contact Us
If you have any questions or concerns about shipping, please contact our customer service team:
- Email: support@gomegastore.shop
- Phone: +1(603) 264-7820
- Address: 4507 15th St N, Arlington, VA 22207, USA
Thank you for shopping with Gomega store! We appreciate your business and are here to ensure you have a great shopping experience with us.